The most popular voice analysis market value will

2022-08-06
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By 2025, the market value of voice analysis will reach US $3.8 billion

Lao Qin is welcome to inquire! News from CTI Forum (October 28) (compiled/Lao Qin): marketsandmarkets, an industry market research company, predicts that by 2025, the global voice analysis market will grow from the current US $1.5 billion to US $3.8 billion, with a compound annual growth rate of 20.2%

the company said in the report that the main factors driving the growth of voice analysis market are: the increasing demand for improving customer journey and overall experience, the growing demand for monitoring and improving agent performance, and the compliance with regulatory and compliance standards. In addition, the increasing demand for forecasting customer intentions and monitoring agent behavior, the use of artificial intelligence to promote real-time operational customer insight, and the growing demand for cloud based technology are expected to provide opportunities for the industry

voice analysis solution includes voice engine; Index and query tools; Reporting and visualization tools; Labor force optimization; And others (emotion detection, root cause analysis and quality management tools) to help analyze all forms of audio, which can be decomposed into carbon dioxide and water in 3~6 months, including VoIP, analog and digital, as well as various private branch exchange (PBX) platforms, extensions and IP switches

in the solutions segment, the company expects reporting and visualization tools to grow the fastest. These solutions combine desktop activity analysis with voice analysis to better manage agent performance

speech engines help identify and understand conversations. Indexing, analysis, and query tools help to extract words directly from speech or search for words in native words to analyze emotions. Reports and visualizations help to drill down and screen out the details of the total customer dialogue

most companies use their voice analysis solutions to understand the generated session data and use these solutions to achieve operational efficiency. Voice analysis solution providers provide end-to-end solutions to meet specific industry requirements in finance, retail, e-commerce, it and telecommunications, energy and utilities, travel and hospitality, healthcare and Life Sciences, government, media and entertainment, education, transportation and logistics, and manufacturing

broken down by application, the compound annual growth rate of competitive intelligence is expected to be higher. The voice analysis market is divided into customer experience management, call monitoring, agent performance monitoring, sales, competitive intelligence, risk and compliance management, business process management and forecast analysis. These applications dramatically change the way contact centers connect and communicate, ensuring that they provide a consistent quality of service and secure experience at each customer touchpoint

it is expected that North America will occupy the largest market size, followed by Europe, and the Asia Pacific region is expected to be the fastest growing market

The industry suppliers identified in all human organs

report in step 1 include nice, Verint systems, microfocus, Avaya, Genesys, Google, Amazon Web services, Vonage, opentext, calabrio, callminer, clarabridge, eleveo, vocatechnologies, almawave, marchex, enghouseinteractive, Castel, aspect, Sabio, business systems, talkdesk, voicebase, tech Mahindra, invoca, tether, cognito Intelligent voice, kwantics, batvoiceai, speechvillage, speech-I, speechtech, and deepgram

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